returns-exchanges

Our goal is to make sure you are completely satisfied with the items you order and your experience with elus1vegamingllc@gmail.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.

 

* Please note, that all items must be in their original bags and be unworn and unwashed.

 

-The customer is responsible for paying postage on any returns or exchanges.

 

-Refunds will be for store credit only. 

 

-If you would like to return an item for any reason other than It being an incorrect item or defective products, we can issue store credit in the form of an electronic gift card that you may use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not have an expiration date and can be used with a discount code.

 

-You will have 7 days from delivery of your package to file a return claim with customer service. 

 

-If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement.

 

-If the item you’d like to return was ordered is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund.

 

-If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.

 

*Additional limitations may apply.

 

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product. You can contact us by emailing elus1vegamingllc@gmail.com. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit. Please note that we are unable to accept returns that are dropped off by a customer at our warehouse.